#Philips hue sync box troubleshooting how to#
#Philips hue sync box troubleshooting tv#

#Philips hue sync box troubleshooting tv#

Set it up with a Hue sync box and/or the Hue Sync TV app. Connect it to your TV and HDMI-connected devices to start syncing, expanding. To access this option, go to Your Orders and choose Get product support. Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. They sent it to their supervisor and hung up.Īnyone know what I'm missing. Our technicians use the latest authorized manufacturer tools to help you troubleshoot issues.

#Philips hue sync box troubleshooting how to#

Turned off 5g on the router.Įnded up calling support again, after 30min they still had no clue how to get it to work. I've reset my router, modem, phone, hue bridge, and sync box. Actually, it sounds pretty great: you can easily expand the Ambilight of your Philips TV with Philips Hue light sources. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. With this update, the round-shaped Bridge v1 continues to work locally (without internet). If I look at the connected devices for my router it is showing as connected but no traffic at all.ġ time I got it to - push the button till the light turns green, but it wouldn't recognize it (spent 20min) trying to get it to work with no luck. The Hue Sync Box is Unstable on Wifi/An Access Point Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. You can now change the brightness of the LED indicator on the front of the Hue sync box by navigating to the device settings in Settings > Hue sync boxes JHue Bridge V1 1.2. Most of the time it would get to the connecting to sync box, the step after you input your wifi info, it connects to the router but it just hangs their indefinitely. If you are interested in the world of How to make your own Philips Hue Play Sync Box. Then wait two minutes for the bridge to start up before trying to pair again. DIY lights with support for diyHue C++ 152 93 3 0 Updated Mar 17, 2023. Got the new one yesterday and it won't connect. Restart the Hue Bridge: If you still can't find the Bridge to pair with it, unplug the power cord and wait for 30 seconds before plugging it back in.

They couldn't figure it out so they sent me a new one (great I thought) It worked for a year or 2 and rhen just wouldnt connect to thw app after performing a hard reset. So I called Philips customer support about a problem with my old sync box.